Cancellation, Refund and Service Delivery

CANCELLATION AND REFUND

Before booking appointments, customer has to carefully review their booking details. Customer has to verify the services list he/has she booked, the appointment date and time slot, service charges, taxes, convenience charges and totals. DiagnoRays will be unable to process refunds after a booking has been confirmed. Once payment has been done no cancellation request will be entertained. If the customer wants to change the appointment date and time, he/she needs to contact the Diagnostic Center directly and the manager of the Diagnostic Center will take decision at his own discretion.
In case a request for refund reaches the company, amount paid will be creadited into patient account/card for within a maximum of 15 (Business days) days from date of cancellation.

SERVICE DELIVERY

If the total value of all the tests/packages in the cart is Equal to or More than Rs. 2000/-, then there will be no home collection charges levied.
This offer is valid only for orders placed through Website/Mobile App of DiagnoRays.

DiagnoRays provides a software platform to make appointments, make payment online, to manage appointments online, to view reports. It will send reminders for the appointments. Uploading of service reports is the responsibility of Diagnostic Center. Customer can collect the reports directly from the Diagnostic Center. Services booked are not executed by DiagnoRays. Services are executed / delivered / provided by the Diagnostic Centers. DiagnoRays is not responsible for the quality of service provided by the Diagnostic Centers. Customer can complain about the Diagnostic Center to DiagnoRays customer care, and the management will take appropriate action as necessary.